Privacy policy

[Chaplin] ("we", "our", or "us") is committed to protecting your privacy. This privacy policy explains how we collect, use, share, and protect your information when you visit our website [https://chaplin.fi/] or make purchases from our Wix online store. Please read this privacy policy carefully to understand our practices.

1. What Information We Collect

We collect both personal and non-personal information when you use our Site.

Personal Data: We collect the following types of personal information when you place an order or interact with our Site:

Name
Email address
Billing and shipping addresses
Payment details (processed securely through payment service providers; we do not store full payment details)
Phone number

Non-Personal Data: We collect non-identifiable information, such as:

Browser type and version
Device type and operating system
IP address
Information from cookies and analytics tools

2. How We Collect Information

We collect information in the following ways:

Direct interaction: When you place an order, subscribe to a newsletter, or contact us.
Automated technologies: We use cookies, server logs, and third-party analytics tools, such as Google Analytics.

3. How We Use Information

We use your information for the following purposes:

To process and deliver your orders.
To provide customer service.
To send updates, offers, and marketing communications (with your consent).
To improve our website, services, and user experience.
To fulfill legal obligations.

4. Sharing Information

We share your information only with third parties that are necessary to provide our service. These include:

Payment service providers: To process secure payment transactions.
Shipping partners: To deliver your orders.
Analytics services: To analyze website traffic and improve performance (e.g., Google Analytics).
Legal authorities: If required by law or to protect our legal rights.

We do not sell, rent, or trade your personal information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience on the Site. These include:

Necessary cookies: Required to enable the online store's functionality.
Performance cookies: To analyze site performance and usage.
Marketing cookies: To display relevant ads and offers (where applicable, with your consent).

You can manage your cookie settings in your browser settings or via the Site's cookie banner.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy or to comply with legal obligations.

For example:

Order data: Retained for [6] years for tax and accounting purposes.
Email subscriptions: Retained until you unsubscribe.

7. Your Rights

Depending on your location, you may have the following rights regarding your data:

Access and correction: Request access to your personal data or correct inaccurate data.
Erasure: Request the deletion of your personal data (within the limits permitted by law).
Restriction and objection: Restrict data processing or object to certain uses.
Data portability: Request a copy of your data in a structured, machine-readable format.
Withdrawal of consent: Withdraw consent for marketing communications or cookie usage.

To exercise your rights, contact us at info@chaplin.fi

8. Data Security

We use industry-standard security practices to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is completely secure.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Policy Updates

We may update this privacy policy from time to time. Changes will be posted on this page, and the updated date will be shown at the top.

11. Contact Us

If you have questions or concerns regarding this privacy policy, please contact us: [info@chaplin.fi]